FAQ & Policies
Please note: all sale item purchases (or purchases made during a sale) are final. No refunds will be given, exchanges only.
We do not offer refunds, store credit or exchanges on sale items, vintage items, housewares and items that are no longer in stock. Purchases made during sales cannot be cancelled. International orders cannot be cancelled.
We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we’ll gladly accept the exchange or return of an unworn item within 7 days (domestic returns) or 18 days (international returns) once purchase is received. Items should be in the original condition. Customers will be responsible for shipping charges to return the item. If the package does not reach us safely we will not be able to complete the exchange or refund, so you may want to insure it and purchase tracking. Any orders returned after the allotted time will be up to our full discretion. PLEASE NOTE: Shipping costs are non-refundable. Refunds will be issued less shipping costs. We do not accept any returns for refunds after 10 days (domestic) and 21 days (international). We do not refund International orders, but will be happy to exchange or issue a store credit.
PLEASE NOTE: For International orders, Top Knot Goods is not responsible for any customs charges issued in accordance to your country's policies. We will not grant refunds for any customs charges assessed nor grant a refund for orders should the customer not pay the customs charge assessed.
HOW TO MAKE A RETURN FOR A STORE CREDIT OR REFUND
Email us with your ORDER NUMBER to firstname.lastname@example.org in order to receive approval to mail your item back. PLEASE do not send items back without first emailing us with this info.
Please send the unworn/unwashed item along with your NAME, EMAIL and ORDER NUMBER to the address below:
Top Knot Goods Returns : 1428 Calico Lane Blacksburg, VA 24060
If you do not include this information we may not be able to exchange or refund you. We will credit your original method of payment within 10 business days of return of item, minus original shipping charges if the return is accepted within the allotted time. If you've requested an exchange, please allow TKG 3-5 business days to send out your replacement item. Please allow 3-5 business days for issuance of store credit. All Refunds are subject to a 10% restocking fee, unless items were damaged. IF ITEMS ARE RETURNED DAMAGED (i.e. makeup, stains, pet hair) we will not issue a refund, only store credit. Damaged items are subject to a 20% restocking fee.
Every product we send out is initially checked for quality control, however if you have received a product with a manufacturing fault or that has been damaged during shipment we will happily replace it or refund the purchase price as long as it has been returned within 10 business days. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
We reserve the right to change our store policies at any time.
HOW CAN I TRACK MY ORDER?
HOW LONG WILL IT TAKE?
DOMESTIC US SHIPPING:
You will receive an email letting you know that your order has shipped along with a United States Postal Service tracking number. You will be able to track your item on usps.com. Delivery usually takes between 3-5 business days once shipped. Please contact us if you need it sooner and we can arrange this. Please allow TKG 2-6 business days to ship your order. During our big sales, orders may take up to 10 business days to ship, please be aware before ordering and email us with any concerns.
You will receive an email letting you know that your order has shipped along with a United States Postal Service tracking number. You will be able to track your item on usps.com. Please do not contact us regarding your order unless it has been more than 21 business days since your order was shipped. Delivery usually takes between 10-21 business days (shipping may take longer to some countries, so please be patient). Please allow TKG 1-5 business days to ship your order.